Frequently asked questions
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The piece
How does a light painting work?
LEDs are housed in an aluminium frame, behind a diffusing acrylic sheet that carries the gradient. When lit, they shine through the sheet and reveal the sun, which seems to be born in the centre of the piece and spread onto the wall.
What does it look like when it is off?
Like a soft, matte flat colour: the gradient remains visible, more muted, and the painting holds its place on the wall like a canvas. It is a decorative piece in its own right, even in broad daylight.
Can it be used as the main lighting?
It is ambient light. It gives a room its colour and temperature, but does not replace a ceiling light for reading or working. It comes into its own alongside one or two low lamps.
Does it get hot? Does it use a lot of power?
LEDs give off very little heat and use little energy, especially at the low intensities most often used in the evening. At maximum, the 55 format uses 24 W and the 80 format 54 W.
How long does it last?
We do not state a lifespan until it has been measured. If a defect appears, the legal guarantee of conformity applies for two years after delivery, as for any purchase from a professional seller.
Controls
How do you switch it on?
The Essential version is switched on and adjusted with the knob under the frame. The Connected version has no knob: it is controlled with its wireless remote, which works as soon as it is plugged in, from the free app for iOS and Android, or by voice with Alexa and Google Assistant.
Do I need a Wi-Fi connection?
No. The dimmer under the frame of the Essential version, like the remote of the Connected version, works without Wi-Fi. Wi-Fi is only used for the app and the voice assistants of the Connected version.
Can I set up a light alarm?
Yes, with the connected version. From the app or an Alexa or Google Assistant routine, set the time for switching on and off: set to a low intensity, the painting gently lights the bedroom when you wake up.
Installation
How do I hang it?
Two keyhole brackets are fixed on the back of the piece, and two screws with their wall plugs are included: it hangs like a heavy frame, on two screws set apart. If your wall needs other plugs, we recommend Fischer DuoPower 6 × 30 universal plugs, sold with their screws: they hold in plaster, plasterboard, brick and concrete. For the 80 format (5.6 kg), plan on two people.
And without drilling the wall?
- Set on a console, a chest of drawers or a mantelpiece, leaning against the wall: no holes at all. On the Essential version, the dimmer knob sits under the frame: slip two small cork pads under the corners, slightly thicker than the knob, and choose the cable exit at the bottom.
- Hung from a picture rail, if your wall has one: two picture-rail hooks and two steel wires, no holes either.
- On plasterboard, two 3M CLAW hooks (11 kg model) push in by hand, without tools, and leave only small holes that are easy to fill.
We advise against adhesive strips: they are not designed for a piece of this weight connected to a cable. Each solution is explained in our hanging advice.
What about the cable?
It runs to a wall socket. For an invisible installation, have an electrician fit a socket behind the painting, or guide the cable through a thin trunking painted the colour of the wall.
Which format should I choose?
The 55 format suits entrance halls, studies, bedrooms and narrow walls; the 80 format suits living rooms and the space above a sofa or double bed. Our format guide shows them to scale, and we are happy to advise you from a photo.
Orders and delivery
What are the lead times?
Orders open very soon. From then on, each piece will be made to order in 5 working days, shipped within 8 to 10 working days and received within 20 to 25 working days. Until then, create your account on the page of the piece you like: we will let you know as soon as orders open.
Where do you deliver?
Everywhere in metropolitan France, Belgium and Germany, with free delivery. For Switzerland, Luxembourg, Monaco and the rest of Europe, write to us: we will tell you the conditions.
How is the piece protected?
In reinforced packaging, with protected corners and a covered surface. Check the condition of the parcel in front of the delivery person and note any reservations on the delivery slip.
Can I give it as a gift?
Of course. Tick "It's a gift" when you review your cart: no price will appear in the parcel, and your note will be enclosed with the piece.
After buying
What if I change my mind?
You have 14 days after receipt to withdraw, without having to give a reason, from our withdrawal page. The piece must come back to us complete; its original packaging, designed to protect it, is recommended. Return costs are borne by you: about €80 for the 55 format and €100 for the 80 format.
Which guarantees apply?
As with any purchase from a professional, you benefit from the legal guarantee of conformity for two years from delivery, as well as the guarantee against hidden defects. The details are in our terms and conditions of sale.
How will I hear about new pieces?
By signing up to the preview list: each new piece is presented there before it opens to the public.
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