Light painting
Light painting
Light painting
Light painting
Fabric table lamp
Floor lamp
Travertine table lamp
Linen table lamp
Fabric table lamp
Fabric pendant lightDelivery and returns
A piece of light travels with care. Here, step by step, is how it reaches you, and how it goes back if it does not find its place.
From your order to your wall
Preparation
The piece is packed with its cable, and its remote in the connected version.
Shipping
Orders open very soon. From then on, each piece will be made to order in 5 working days, shipped within 8 to 10 working days and received within 20 to 25 working days. Until then, create your account on the page of the piece you like: we will let you know as soon as orders open.
Tracking
An e-mail is sent to you when the parcel leaves, with a link to follow it all the way to your door.
Receipt
Open the parcel in the presence of the delivery person if possible. Any doubt about its condition? Take a photo and write to us within 48 hours.
Where we deliver
| Destination | Delivery | Details |
|---|---|---|
| Metropolitan France | Free | Including Corsica. Delivery to the address of your choice, with tracking. |
| Belgium | Free | Delivery to the address of your choice, tracked. |
| Germany | Free | Delivery to the address of your choice, tracked. |
| Luxembourg, Monaco, Switzerland | On request | Lead times and costs communicated before any order. Write to us. |
| Other European Union countries | On request | Depending on the format and destination. |
| Overseas territories and rest of the world | On request | Case-by-case assessment. |
If it does not find its place
You have 14 days from receipt to withdraw, without having to give a reason.
Notify
Use our withdrawal form, or write to assistance@aube-design.fr. An acknowledgement of receipt is sent to you by e-mail.
Send back
Within 14 days of your notification, the complete piece, preferably in its original packaging. We give you the address and a transport solution suited to large formats.
Return costs
They are borne by you: about €80 for the 55 format and €100 for the 80 format.
Refund
At the latest 14 days after your notification, initial delivery costs included, using the payment method used. We may wait until we receive the piece or proof of shipment.
Special cases
The format does not suit: what can I do?
Within 14 days of receipt, you can withdraw from our withdrawal page: the piece comes back to us at your expense (about €80 for the 55 format and €100 for the 80 format) and we refund you. You can then order the other format, made to order within the usual times. To avoid this round trip, send us a photo of your wall before ordering: we are happy to advise you.
The parcel arrived damaged
Photograph the parcel and the piece, note a reservation on the delivery slip if possible, then write to us within 48 hours. We will arrange a replacement. This precaution makes our dealings with the carrier easier, but does not affect your rights: the piece travels under our responsibility until it is handed over.
The piece has a defect
Describe the problem to us, with a photo or a short video. You benefit from the legal guarantee of conformity for two years from delivery, and from the guarantee against hidden defects: repair or replacement at no cost to you, return included. The details are in our terms and conditions of sale.
I'm giving it as a gift: is the price in the parcel?
No, if you tick "It's a gift" when you review your cart. Your note is then enclosed with the piece. The right of withdrawal remains with the buyer.
Can I choose a delivery date?
Tell us your availability in your order or by e-mail: we will do our best to arrange delivery at the right time, for example before an installation or for a gift.
A question about an order in progress? Give your order or reservation number: we will pick up your file directly.
assistance@aube-design.fr