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Terms and conditions of sale

Translation provided for information: only the French version of this document is legally binding.

Last updated: 11 November 2026

1. Who we are

The website https://aube-design.fr is published by AUBE, a company currently being registered, whose registered office is located at 138, avenue Victor Hugo, 75016 Paris, France (hereinafter "AUBE"). Contact: bonjour@aube-design.fr.

2. Scope

These terms apply to any order placed on the website by a consumer, i.e. a natural person acting for non-professional purposes. They are available at all times on the website and prevail over any other document. The applicable version is the one in force on the day of the order. Professional orders are subject to a quotation and specific terms.

3. The products

The essential characteristics of each piece (dimensions, materials, power supply, controls) are presented on its product page. The photographs are as faithful as possible; however, the perception of colours and brightness may vary depending on the screen used and the lighting of the room where the painting is installed. The visuals of pieces marked "in preparation" are studies and do not constitute an offer for sale.

4. Prices

Prices are shown in euros, including all taxes and any eco-contribution where it applies; its amount is then shown next to the price. Delivery is free in metropolitan France, Belgium and Germany; for other destinations, the costs are communicated before any order. AUBE may change its prices at any time; the piece is invoiced at the price displayed when the order is validated.

5. Ordering

To order, you select the piece and its format, check the contents of your cart and its total price, enter your details, then confirm your order with an obligation to pay. A confirmation e-mail summarising your order and including these terms is then sent to you. AUBE reserves the right to refuse an order in the event of a previous dispute or an abnormal request.

As long as orders for a piece are not open, the site only lets you ask to be notified when they open (“Notify me”): this is neither an order nor a reservation, and it commits neither you nor AUBE. Reservations without payment recorded up to 18 October 2026 are no more binding: they ensure you are contacted first when orders open.

6. Payment

Payment is made online, at the time of ordering, by bank card or by the other means offered, via a secure payment provider. AUBE never has access to your bank details. The order is considered final once payment has been confirmed.

7. Delivery

Pieces are delivered to the address given when ordering, within the time stated on the product page and in the confirmation e-mail: received within 20 to 25 working days of the order. In the event of a delay, you may require us to deliver within a reasonable time and then, failing that, terminate the sale under the conditions set out in articles L216-6 et seq. of the French Consumer Code. The risk of loss or damage passes to you when you, or a third party designated by you, take physical possession of the piece.

8. Right of withdrawal

In accordance with articles L221-18 et seq. of the French Consumer Code, you have 14 days to withdraw, without having to give reasons for your decision or bear any costs other than those indicated below. This period runs from the day on which you, or a third party designated by you other than the carrier, take physical possession of the piece.

To exercise this right, you can use the online withdrawal function, which asks you for confirmation before sending and gives rise to an acknowledgement of receipt by e-mail. You may also send us any other unambiguous statement, by e-mail to bonjour@aube-design.fr or by post to AUBE, 138, avenue Victor Hugo, 75016 Paris, France, for example using the model form below. To meet the deadline, it is sufficient for you to send your decision before the period expires.

Model withdrawal form
(complete and return only if you wish to withdraw)

For the attention of AUBE, a company currently being registered, 138, avenue Victor Hugo, 75016 Paris, France, bonjour@aube-design.fr:
I hereby give notice that I withdraw from the contract for the sale of the goods below:
Ordered on … / received on …
Name of consumer:
Address of consumer:
Signature of consumer (only if notified on paper):
Date:

Effects of withdrawal

We will refund all sums paid, including the initial delivery costs, without undue delay and at the latest 14 days from the day we are informed of your decision. The refund is made using the same means of payment as used for the order, unless you expressly agree otherwise, and will not incur any fees for you. We may withhold the refund until we have received the piece back or until you have supplied proof of having sent it, whichever is the earliest.

You must send the complete piece back without undue delay and at the latest 14 days after informing us of your decision. We recommend its original packaging, designed to protect it in transit. The direct cost of returning it is borne by you. Because of its size, the piece may not be able to be returned normally by post; returning it costs about €80 for the 55 format and €100 for the 80 format. You are only liable for any diminished value of the piece resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

9. Legal guarantees

Regardless of any commercial guarantee, all pieces benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Legal guarantee of conformity

  • You have two years from the delivery of the piece to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, you only need to establish the existence of the defect, not the date on which it appeared.
  • The guarantee entitles you to the repair or replacement of the goods within thirty days of your request, free of charge and without major inconvenience to you.
  • If the goods are repaired under this guarantee, you benefit from a six-month extension of the initial guarantee. If you request a repair and AUBE does not carry it out, the goods are replaced and a new two-year guarantee period runs for the replaced goods.
  • You may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, in particular if repair or replacement is impossible, is not carried out within thirty days, or if the defect persists. The right to terminate does not apply if the defect is minor.
  • AUBE may refuse repair or replacement if that choice is impossible or entails disproportionate costs.
  • A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L241-5 of the French Consumer Code).

Guarantee against hidden defects

You also benefit from the guarantee against hidden defects for two years from the discovery of the defect. This guarantee entitles you to a price reduction if the goods are kept, or to a full refund against return of the goods.

For any claim under the guarantees, write to bonjour@aube-design.fr.

10. Customer service and complaints

For any question or complaint, our customer service can be reached at bonjour@aube-design.fr. We undertake to reply as quickly as possible.

11. Mediation

In accordance with articles L611-1 et seq. of the French Consumer Code, in the event of a dispute not resolved after a written complaint to our customer service, you may refer the matter free of charge to the consumer mediator on which we depend. Their contact details will be published here before orders open.

12. Personal data

The data collected when ordering are necessary to process the order. Their use and your rights are detailed in our privacy policy.

13. Intellectual property

The texts, photographs and visuals presented on the website, as well as the AUBE trademark and its logo, are the property of AUBE. Any reproduction without authorisation is prohibited.

14. Applicable law

These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction, without prejudice to the protective rules you enjoy as a consumer.